Contact Us

FMV Tiles & Bathrooms

Thank you for visiting FMV Tiles & Bathrooms.

We supply tiles, bathroom products, tile trims, installation materials and related products to customers throughout the United Kingdom.

For product enquiries, quotations, orders, delivery questions, returns or customer service, please contact us using the details below.

Contact Details

Telephone: +44 1737 949131
Telephone in international format: +441737949131
UK telephone number: 01737 949131

Email: info@fmvtilesandbathrooms.co.uk

Website: https://fmvtilesandbathrooms.co.uk

Contact Form

Please use the contact form below to send us a message.

When contacting us about an existing order, please include:

• your full name;
• order number;
• email address used for the order;
• telephone number;
• product concerned; and
• a brief explanation of your enquiry.

We aim to respond as soon as reasonably possible.

Product Enquiries

You may contact us for help with:

• tiles and mosaics;
• bathroom furniture;
• baths;
• shower trays and enclosures;
• basins and toilets;
• tile trims;
• adhesives and grouts;
• waterproofing and levelling products;
• product specifications;
• product availability;
• samples;
• quotations; and
• compatibility or installation information.

Customers remain responsible for confirming measurements, quantities, suitability and installation requirements before ordering.

Order and Delivery Enquiries

For delivery or order enquiries, please provide:

• your order number;
• customer name;
• delivery postcode;
• product concerned;
• order date;
• tracking information, where available; and
• a description of the issue.

Some orders may be delivered:

• in separate consignments;
• by different carriers;
• from different warehouses;
• directly from a supplier; or
• on different delivery dates.

Please check all dispatch and tracking messages before reporting a product as missing.

Returns, Refunds and Cancellations

Before returning any product, please contact us:

Email: info@fmvtilesandbathrooms.co.uk
Telephone: +441737949131

Do not send returned goods to our trading address or registered office unless we have specifically instructed you to do so.

Returns may need to be sent to a separate:

• warehouse;
• supplier;
• manufacturer;
• fulfilment centre; or
• specialist return address.

Please read our Returns, Refunds and Cancellation Policy for full details.

Damaged, Faulty or Incorrect Goods

If a product arrives damaged, faulty, incomplete or incorrect, please contact us as soon as reasonably possible.

Please provide:

• your order number;
• the affected product;
• quantity affected;
• photographs of the complete product;
• close-up photographs of the problem;
• photographs of the packaging;
• photographs of labels; and
• confirmation of whether the product has been installed or used.

Please retain the product and packaging while we investigate.

Complaints

To make a complaint, contact:

Email: info@fmvtilesandbathrooms.co.uk
Telephone: +441737949131

Please include:

• your full name;
• order number, where relevant;
• details of the complaint;
• relevant dates;
• previous correspondence;
• supporting photographs or documents; and
• the outcome you are seeking.

We will review the matter and respond as soon as reasonably possible.

Nothing in our complaints process affects your statutory rights.

Accessibility Assistance

If you experience difficulty using our website or contacting us, please let us know.

Where reasonably possible, we will consider alternative ways of providing:

• product information;
• order information;
• policy information;
• customer support; and
• other assistance.

Privacy Enquiries

For questions about your personal information or data-protection rights, contact:

Email: info@fmvtilesandbathrooms.co.uk
Telephone: +441737949131

Please read our Privacy Policy and Cookie Policy for further information.

Office and Correspondence Address

FMV Tiles & Bathrooms
11 Trehaven Parade
Hornbeam Road
Reigate
RH2 7LL
United Kingdom

This is our private office and correspondence address. We do not operate a retail shop or public showroom at this address. Customer visits and collections are not available.

Registered Company Information

The website is operated by:

FMV Services Ltd
Trading as FMV Tiles & Bathrooms

FMV Services Ltd is a private limited company registered in England and Wales.

Company number: 12972831
VAT registration number: GB 308603910

Registered Office

FMV Services Ltd
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

The registered office is used for formal company correspondence.

It is not normally used for:

• customer visits;
• product collections;
• customer deliveries;
• showroom appointments; or
• product returns.

Please do not send returned goods to the registered office unless we expressly instruct you to do so.

Business Information Summary

Legal business name: FMV Services Ltd
Trading name: FMV Tiles & Bathrooms
Company number: 12972831
VAT number: GB 308603910

Registered office:
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

Address in one line:
30 Brunswick Road Shoreham-by-Sea BN43 5WB United Kingdom

Telephone: +44 1737 949131
Exact international telephone format: +441737949131
Email: info@fmvtilesandbathrooms.co.uk
Website: https://fmvtilesandbathrooms.co.uk