Privacy policy

PRIVACY POLICY

Last updated: 3 August 2026

1. About This Privacy Policy

This Privacy Policy explains how FMV Services Ltd, trading as FMV Tiles & Bathrooms, collects, uses, stores, shares and protects personal information.

It applies when you:

visit or use our website;
browse our products;
place or attempt to place an order;
create or use a customer account;
request a quotation, sample or product information;
contact us by telephone, email, form, chat or social media;
subscribe to marketing;
submit a review;
arrange delivery, collection, return or refund;
visit our premises by prior arrangement; or
otherwise interact with our business.

We are committed to handling personal information fairly, lawfully, securely and transparently.

This policy should be read together with our Cookie Policy and any privacy information shown when personal information is collected.

2. Who Is Responsible for Your Information?

For the purposes of applicable UK data protection law, the data controller is:

FMV Services Ltd
Trading as FMV Tiles & Bathrooms

FMV Services Ltd is a private limited company registered in England and Wales.

Company number: 12972831
VAT number: GB 308603910

Registered office:
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

Trading address:
11 Trehaven Parade
Hornbeam Road
Reigate
RH2 7LL
United Kingdom

Telephone: 01737 949131
Email: info@fmvtilesandbathrooms.co.uk
Website: https://fmvtilesandbathrooms.co.uk

A data controller decides why and how personal information is used.

3. Personal Information We Collect

The personal information collected depends on how you interact with us.

It may include the categories described below.

3.1 Identity Information

This may include:

name;
title;
customer-account identifier;
username;
company or trading name;
job title;
customer type; and
whether you are purchasing as a consumer or for business purposes.

3.2 Contact Information

This may include:

billing address;
delivery address;
collection address;
email address;
telephone number;
social-media contact details; and
preferred communication method.

3.3 Order and Transaction Information

This may include:

products ordered;
product variations;
quantities;
order value;
order date;
discounts;
voucher or promotional-code use;
delivery method;
delivery charges;
payment status;
transaction references;
invoices;
quotations;
refunds;
returns;
cancellations;
replacements;
warranties;
complaints;
order history;
delivery tracking; and
communications relating to an order.

3.4 Payment Information

Payments are normally processed through Shopify and third-party payment providers.

We may receive limited payment-related information, such as:

payment method;
payment status;
billing name and address;
transaction reference;
payment-provider response;
the final digits of a payment card;
refund status; and
fraud or verification results.

We do not normally receive or store a complete payment-card number or card security code.

Payment providers may collect and process additional information directly under their own privacy notices.

3.5 Customer-Account Information

Where customer accounts are available, we may process:

account identifiers;
login or authentication activity;
saved addresses;
order history;
account preferences;
communication preferences;
account status; and
account-security information.

Passwords and authentication credentials are managed through Shopify or another relevant provider and are not normally visible to us in plain text.

3.6 Communications

We may retain information contained in:

emails;
telephone enquiries;
contact forms;
website chat;
quotation requests;
sample requests;
support enquiries;
delivery enquiries;
return requests;
complaints;
reviews;
social-media messages; and
other communications with us.

We may also retain internal notes reasonably required to deal with an enquiry, order or complaint.

3.7 Product and Project Information

Where relevant to an enquiry or order, we may collect:

room measurements;
plans;
drawings;
photographs;
videos;
design preferences;
installation details;
property details;
access information;
technical requirements;
water-pressure information;
substrate information;
delivery restrictions; and
details about a building, renovation or installation project.

Please avoid sending personal information that is not necessary for us to respond to your enquiry.

3.8 Delivery and Collection Information

This may include:

recipient name;
delivery address;
telephone number;
email address;
access instructions;
safe-place instructions;
delivery preferences;
carrier tracking information;
proof of delivery;
photographs taken by a carrier;
delivery status;
failed-delivery details; and
collection arrangements.

3.9 Website and Device Information

When you use our website, we or our service providers may collect:

IP address;
browser type;
device type;
operating system;
approximate location;
language;
referring website;
pages viewed;
links selected;
products viewed;
search terms;
session information;
shopping-cart activity;
checkout activity;
cookie identifiers;
consent choices;
network information;
technical errors; and
diagnostic or performance information.

More information is provided in our Cookie Policy.

3.10 Marketing Information

This may include:

whether you subscribed to marketing;
the method and date of consent;
marketing preferences;
campaigns sent;
emails opened;
links selected;
products viewed;
marketing interactions;
review invitations;
abandoned-checkout activity;
whether you unsubscribed;
objections to marketing; and
suppression-list records.

3.11 Reviews and User Content

Where you submit a review or other content, we may collect:

display name;
email address;
order or purchase-verification information;
rating;
review text;
photographs;
videos;
submission date;
moderation information;
incentive information;
responses;
fraud or authenticity indicators; and
reports made about a review.

Reviews may be displayed publicly in accordance with our Customer Reviews Policy.

3.12 Fraud, Security and Verification Information

We may collect or receive information used to:

verify identity;
verify orders;
confirm billing or delivery details;
prevent fraudulent transactions;
detect suspicious activity;
secure customer accounts;
protect the website;
enforce our terms; and
investigate security incidents or suspected crime.

This may include risk scores, device information, transaction patterns and verification results supplied by Shopify, payment providers or fraud-prevention services.

3.13 Information About Other People

You may provide information about another person, such as:

a delivery recipient;
family member;
employee;
installer;
contractor;
tenant;
project manager; or
authorised contact.

You must ensure that you have authority to provide their information and that they understand how it will be used.

4. Special Category and Sensitive Information

We do not normally need to collect special category information, such as information concerning:

health;
disability;
ethnicity;
religion;
political opinions;
sexual orientation;
trade-union membership; or
biometric or genetic information.

However, a customer may voluntarily provide information concerning a disability or health condition when requesting an accessibility adjustment or suitable delivery assistance.

Where this occurs, we will use only the information reasonably necessary to consider and provide the requested assistance.

Please do not send sensitive personal information unless it is genuinely necessary.

We do not normally collect criminal-conviction information, except where information is provided or processed in connection with suspected fraud, criminal activity, security or a legal obligation.

5. How We Collect Personal Information

We may collect personal information:

directly from you;
when you place or attempt to place an order;
when you create or use an account;
when you contact us;
when you submit a form;
when you request a quotation or sample;
when you subscribe to marketing;
when you submit a review;
when you interact with our website;
through cookies and similar technologies;
through Shopify;
through Shopify applications;
through payment providers;
through delivery companies;
through suppliers and fulfilment partners;
through fraud-prevention providers;
through review providers;
through analytics and advertising services;
through social-media platforms;
from publicly available sources;
from another person authorised to act for you; or
from a business or organisation with which you are connected.

Where we receive information from another source, we will provide appropriate privacy information within the period required by applicable law, unless an exception applies.

6. How We Use Personal Information

We may use personal information for the purposes described below.

6.1 Processing and Managing Orders

We use information to:

receive and review orders;
confirm product details;
authorise or verify payment;
send order confirmations;
provide order updates;
arrange dispatch;
arrange delivery or collection;
issue invoices;
manage split deliveries;
deal with stock problems;
communicate about an order;
process cancellations;
process returns;
issue refunds;
arrange repairs or replacements; and
administer warranties.

6.2 Providing Products and Customer Services

We may use information to:

respond to product enquiries;
provide quotations;
provide samples;
check product availability;
recommend products;
provide measurements or specifications;
explain compatibility or installation requirements;
provide customer support;
investigate product concerns; and
assist with accessibility requests.

Any recommendation remains subject to the customer confirming measurements, specifications, compatibility, suitability and installation requirements.

6.3 Managing Customer Accounts

We may use information to:

create and maintain accounts;
authenticate users;
save addresses and preferences;
show previous orders;
secure accounts;
investigate unauthorised activity;
communicate about account changes; and
respond to account enquiries.

6.4 Delivery and Fulfilment

We may use and share information to:

arrange parcel delivery;
arrange specialist or pallet delivery;
provide tracking;
contact you about delivery;
confirm access restrictions;
manage safe-place instructions;
investigate delays;
investigate missing packages;
arrange supplier-direct delivery;
manage failed deliveries; and
deal with damaged or incorrect goods.

6.5 Returns, Refunds, Faults and Complaints

We may use information to:

assess cancellation requests;
provide return instructions;
investigate faults or damage;
review photographs or videos;
arrange inspection or testing;
communicate with suppliers or manufacturers;
provide refunds;
arrange repairs or replacements;
resolve disputes;
administer warranties;
establish what was agreed; and
protect our legal position.

6.6 Marketing Communications

Where permitted, we may use information to:

send newsletters;
send offers and promotions;
recommend products;
send product updates;
request reviews;
send abandoned-checkout reminders;
remind you about viewed products;
personalise marketing;
measure campaign performance; and
maintain marketing preferences.

You can unsubscribe from electronic marketing at any time by:

using the unsubscribe option in the message; or
contacting info@fmvtilesandbathrooms.co.uk.

Objecting to marketing does not prevent essential communications relating to an order, payment, delivery, return, complaint, safety matter or legal obligation.

6.7 Website Operation and Improvement

We may use information to:

operate the website;
maintain shopping-cart functions;
maintain checkout;
remember preferences;
improve navigation;
diagnose technical problems;
monitor website performance;
analyse website use;
test changes;
understand customer demand;
prevent misuse;
improve products and services; and
improve the customer experience.

Non-essential analytics or advertising technologies will be used in accordance with applicable cookie and consent requirements.

6.8 Reviews

We may use information to:

invite reviews;
verify purchases;
publish reviews;
calculate ratings;
moderate submissions;
respond to reviews;
investigate suspected fake reviews;
identify incentivised reviews;
remove unlawful or misleading content;
prevent manipulation; and
administer review complaints.

Further information is provided in our Customer Reviews Policy.

6.9 Fraud Prevention and Security

We may use information to:

verify transactions;
prevent fraud;
detect suspicious activity;
protect customers;
protect our business;
secure accounts and systems;
investigate unauthorised access;
enforce website terms;
prevent chargeback abuse; and
investigate suspected criminal activity.

6.10 Legal, Tax and Regulatory Purposes

We may use and retain information to:

maintain accounting records;
maintain tax records;
comply with company-law requirements;
comply with consumer law;
comply with product-safety obligations;
respond to regulators;
respond to law-enforcement bodies;
comply with court orders;
exercise or defend legal claims;
manage insurance matters; and
comply with other legal obligations.

6.11 Business Administration and Transfers

We may use information for:

internal administration;
business planning;
auditing;
risk management;
professional advice;
insurance;
financing;
restructuring;
sale of the business; or
transfer of business assets.

Any disclosure connected with a potential business transaction will be subject to appropriate confidentiality and legal safeguards.

7. Lawful Bases for Processing

Applicable UK data protection law requires us to have a lawful basis for processing personal information.

The lawful basis depends on the purpose and circumstances.

7.1 Contract

We may process information where necessary to:

take steps at your request before entering into a contract;
provide a quotation;
process an order;
verify payment;
deliver products;
provide customer service connected with a purchase;
administer a return;
provide a refund;
arrange a repair or replacement; or
perform another contractual obligation.

Without certain information, we may be unable to process or deliver an order.

7.2 Legal Obligation

We may process information where necessary to comply with duties concerning:

accounting;
tax;
company records;
consumer protection;
product safety;
fraud prevention;
regulatory enquiries;
court orders;
law-enforcement requests; and
other applicable legal obligations.

7.3 Legitimate Interests

We may process information where necessary for our legitimate interests or those of another organisation, provided those interests are not overridden by your rights.

Our legitimate interests may include:

operating and improving our business;
responding to enquiries;
providing customer service;
maintaining business records;
securing the website and systems;
preventing fraud;
managing complaints and disputes;
understanding product demand;
improving products and services;
requesting genuine customer reviews;
communicating with existing customers where permitted;
protecting legal rights;
administering business transactions; and
preventing misuse of review and account systems.

Where appropriate, we consider the necessity of the processing and its impact on individuals.

7.4 Consent

We rely on consent where required, including for:

certain electronic marketing;
non-essential cookies;
advertising technologies;
certain analytics technologies;
optional personalisation;
publication of optional content where consent is appropriate; and
another optional use for which consent is the correct legal basis.

You may withdraw consent at any time.

Withdrawal does not affect processing carried out lawfully before consent was withdrawn.

7.5 Legal Claims

We may process information where necessary to:

establish;
exercise; or
defend

a legal claim.

7.6 Special Category Information

Where special category information is processed, we will rely on an additional lawful condition where required.

This may include:

explicit consent;
the establishment, exercise or defence of legal claims;
compliance with legal duties; or
another condition permitted by law.

8. Marketing Communications

We may send electronic marketing where:

you have given consent;
applicable law permits marketing to an existing customer;
you have not opted out; and
the communication is otherwise lawful.

Electronic marketing may be governed by the Privacy and Electronic Communications Regulations and other applicable legislation.

Every marketing email should provide a clear way to unsubscribe.

You may also object by contacting:

info@fmvtilesandbathrooms.co.uk

We may retain a minimal suppression record after you unsubscribe so that we can respect your preference and avoid contacting you again.

We do not sell marketing mailing lists.

9. Abandoned Checkouts and Product Reminders

Where legally permitted and consistent with your choices, we may send reminders concerning:

products left in your basket;
an incomplete checkout;
products previously viewed;
products back in stock; or
related products.

These communications may use information generated through your interaction with our website.

You may unsubscribe or object at any time.

Where cookies or similar technologies are used to support these reminders, they will be controlled in accordance with applicable consent requirements.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

They may be used to:

operate the website;
maintain your shopping cart;
enable checkout;
authenticate customer accounts;
prevent fraud;
remember preferences;
store consent choices;
analyse website performance;
understand customer activity;
measure advertising; and
personalise content or marketing.

Some cookies are strictly necessary for the website or a service you request.

Non-essential cookies and similar technologies will be used in accordance with your choices and applicable law.

Further information, including cookie categories, providers, purposes, durations and available controls, is provided in our Cookie Policy and the website’s cookie-preference interface.

You can use the cookie-preference link displayed on the website to review or change your choices.

Cookie consent must involve a clear positive action where consent is required. Continuing to browse is not, by itself, sufficient consent for non-essential cookies.

11. Shopify

Our online store is hosted and supported by Shopify.

Shopify may process personal information to provide services including:

website hosting;
storefront operation;
checkout;
payments;
customer accounts;
order management;
fraud detection;
security;
analytics;
customer support; and
connected ecommerce services.

Shopify may process information outside the United Kingdom.

Depending on the service and circumstances, Shopify may process information:

on our instructions as a service provider or processor;
jointly with merchants in limited contexts; or
for its own purposes as an independent controller.

Shopify’s own privacy information explains how it processes information for its services and independent purposes.

12. Shopify Applications and Technology Providers

We may use applications and services connected to Shopify.

These may provide functions such as:

product reviews;
marketing emails;
analytics;
advertising;
product recommendations;
website search;
customer accounts;
customer support;
chat;
delivery tracking;
returns management;
fraud prevention;
payment processing;
accessibility tools;
cookie consent;
social-media integration; and
website performance.

The providers used may change over time.

We periodically review our installed applications and providers so that our privacy information, permissions and internal records remain reasonably accurate.

Where an application receives customer information, we will seek to ensure that the access is appropriate for the service provided.

13. Who We Share Personal Information With

We may share personal information with trusted third parties where reasonably necessary.

13.1 Ecommerce and Technology Providers

This may include providers of:

website hosting;
ecommerce platforms;
customer accounts;
email services;
cloud storage;
analytics;
website security;
customer support;
communication tools;
review services; and
connected applications.

13.2 Payment Providers

Payment providers process information needed to:

authorise payments;
authenticate transactions;
prevent fraud;
process refunds;
administer disputes; and
comply with financial regulations.

Payment providers may act as independent controllers for some activities.

13.3 Delivery Companies

We may share:

recipient name;
delivery address;
telephone number;
email address;
order reference;
parcel or pallet information;
access instructions;
safe-place instructions; and
information required to complete delivery.

Delivery providers may include parcel carriers, postal operators, pallet networks, specialist couriers and supplier-arranged carriers.

13.4 Suppliers, Warehouses and Fulfilment Partners

Where goods are supplied or dispatched by another organisation, we may share information necessary to:

fulfil the order;
arrange delivery;
verify availability;
investigate shortages;
manage returns;
arrange replacement goods;
inspect reported faults; or
resolve product issues.

13.5 Manufacturers and Technical Support Providers

We may share appropriate order, product and fault information with manufacturers where necessary to:

answer a technical question;
investigate a fault;
administer a warranty;
arrange testing;
obtain a repair;
obtain a replacement; or
assess product safety.

We will not share more personal information than reasonably required.

13.6 Review Providers

Where a review service is used, we may share:

customer name;
email address;
order number;
products purchased;
order date; and
delivery or fulfilment status

to invite, verify, publish or administer reviews.

13.7 Marketing, Analytics and Advertising Providers

Subject to applicable consent and marketing rules, we may share or permit access to information required for:

sending marketing;
measuring campaigns;
analysing website use;
audience creation;
conversion measurement;
advertising; and
personalisation.

13.8 Professional Advisers

We may share information with:

accountants;
solicitors;
insurers;
auditors;
tax advisers;
IT advisers;
cybersecurity advisers; and
other professional consultants.

13.9 Fraud, Security and Verification Providers

We may share information where necessary to:

verify transactions;
protect accounts;
prevent fraud;
investigate suspicious activity;
protect systems; or
manage payment disputes.

13.10 Regulators, Courts and Public Authorities

We may disclose information where required by law or reasonably necessary to:

comply with a legal obligation;
comply with a court order;
respond to a regulator;
assist law enforcement;
protect safety;
prevent crime;
report fraud; or
establish, exercise or defend legal claims.

13.11 Business Transfers

If our business or assets are sold, merged, reorganised or transferred, personal information may be shared with:

potential purchasers;
actual purchasers;
lenders;
investors; and
professional advisers

subject to appropriate confidentiality and legal safeguards.

14. Selling Personal Information

We do not sell personal information to third parties for money.

We do not knowingly permit another organisation to present personal information obtained from us as its own marketing list without an appropriate lawful basis.

Some advertising or analytics technologies may involve disclosures that are regulated under privacy laws in other jurisdictions. Where such laws apply, relevant choices will be provided.

15. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate legal safeguard is used.

Depending on the destination and provider, safeguards may include:

UK adequacy regulations;
the UK International Data Transfer Agreement;
the UK Addendum to approved contractual clauses;
approved contractual safeguards;
binding corporate rules;
a legally recognised certification or framework; or
another lawful transfer mechanism.

We may also rely on a permitted legal exception in limited circumstances.

You may contact us for further information about the safeguards applying to a particular transfer.

16. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the relevant purpose, including legal, accounting, tax, regulatory, fraud-prevention and dispute-resolution purposes.

Retention periods depend on:

the nature of the information;
the reason it was collected;
legal requirements;
product warranties;
potential claims;
regulatory expectations;
fraud risks; and
whether the information remains necessary.

Typical retention periods may include the following.

16.1 Orders, Payments and Accounting Records

Normally retained for up to six years after the end of the relevant financial or accounting period, or longer where required by law or necessary for an ongoing matter.

16.2 Customer Service, Returns and Complaints

Normally retained for up to six years after the matter is closed, depending on the nature of the issue and potential legal claims.

16.3 Quotations and Uncompleted Enquiries

Normally retained for up to two years after the last meaningful interaction, unless the information becomes part of an order, dispute or continuing business relationship.

16.4 Customer Accounts

Normally retained while an account remains active and for a reasonable period afterwards.

We may retain limited order, financial, fraud-prevention or suppression information after an account is closed.

16.5 Marketing Records

Marketing contact information is retained while you remain subscribed or while marketing remains lawful and relevant.

Consent, objection and unsubscribe records may be kept longer to demonstrate compliance and respect your preferences.

16.6 Reviews

Reviews may remain published while they remain relevant and lawful.

Underlying verification, moderation or complaint records may be kept for a reasonable period to operate the review service, resolve disputes and demonstrate compliance.

16.7 Website, Cookie and Analytics Information

Retention depends on the cookie, technology and provider used.

Further information is provided through the Cookie Policy and cookie-preference interface.

16.8 Fraud and Security Records

These may be retained for as long as reasonably necessary to:

protect systems;
prevent repeat fraud;
manage chargebacks;
investigate incidents; and
comply with legal or regulatory duties.

16.9 Legal Claims

Information may be retained for longer where:

a claim is anticipated;
a claim is ongoing;
a regulator requires it;
a complaint remains unresolved;
fraud or criminal activity is suspected; or
another legal obligation applies.

When personal information is no longer required, we will delete it, anonymise it or securely dispose of it.

17. Security

We use reasonable technical and organisational measures intended to protect personal information against:

unauthorised access;
accidental loss;
misuse;
alteration;
disclosure;
destruction; and
other unlawful processing.

Measures may include:

access controls;
strong passwords;
multi-factor authentication where available;
secure systems;
encryption where appropriate;
software updates;
backups;
restricted administrative access;
staff confidentiality;
fraud monitoring;
security logging;
service-provider safeguards; and
incident-response procedures.

No online system can be guaranteed completely secure.

You are responsible for keeping account credentials and access information confidential.

18. Personal Data Breaches

Where a personal data breach occurs, we will:

investigate the incident;
take reasonable steps to contain it;
assess the potential risk to individuals;
document the breach;
notify the Information Commissioner’s Office where legally required; and
notify affected individuals where legally required.

The notification provided will depend on the circumstances and applicable law.

19. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the rights described below.

These rights are not absolute and may be subject to legal conditions or exemptions.

19.1 Right of Access

You may ask whether we hold personal information about you and request a copy.

19.2 Right to Rectification

You may ask us to correct inaccurate or incomplete information.

19.3 Right to Erasure

You may ask us to delete personal information in certain circumstances.

We may need to retain information for legal, tax, accounting, fraud-prevention, safety or claims purposes.

19.4 Right to Restrict Processing

You may ask us to restrict how information is used in certain circumstances.

19.5 Right to Object

You may object to processing based on legitimate interests.

You have an absolute right to object to the use of personal information for direct marketing.

19.6 Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you may have the right to receive certain information in a structured, commonly used and machine-readable format.

19.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

Withdrawal does not affect the lawfulness of earlier processing.

19.8 Rights Concerning Automated Decisions

You may have rights concerning decisions made solely by automated processing that produce legal or similarly significant effects.

We do not normally make significant decisions about customers solely through automated processing.

Payment providers and fraud-prevention services may use automated tools when assessing transactions.

19.9 Right to Complain

You have the right to complain to the Information Commissioner’s Office about the handling of your personal information.

20. Exercising Your Rights

To exercise a data-protection right, contact:

Email: info@fmvtilesandbathrooms.co.uk
Telephone: 01737 949131

Please explain:

who you are;
the right you wish to exercise;
the information or activity concerned; and
any relevant order, account or communication details.

We may request reasonable information to confirm your identity and protect personal information against unauthorised disclosure.

We will respond within the period required by applicable law.

This is normally within one month, although additional time may be permitted for complex or numerous requests.

There is normally no charge.

A reasonable fee may be permitted, or a request may be refused, where it is manifestly unfounded or excessive, subject to applicable law.

21. Complaints

Please contact us first if you have concerns about how we use personal information.

We will try to investigate and resolve the matter.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office

Current contact information and complaint procedures are available through the ICO’s official website.

You may complain to the ICO without contacting us first, although the ICO may recommend raising the matter with us initially.

22. Children’s Information

Our website and products are not directed specifically at children.

Orders may only be placed by people who have legal capacity to enter into the relevant contract.

We do not knowingly collect personal information from children for customer-account or marketing purposes.

If you believe that a child has provided personal information without appropriate authority, contact us so that we can investigate and take suitable action.

23. Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

Those organisations are responsible for their own:

website content;
security;
privacy notices;
cookie practices; and
use of personal information.

We recommend reading their privacy information before providing personal information.

We are not responsible for independently operated third-party privacy practices, except to the extent that applicable law makes us responsible.

24. Social Media

When you interact with us through a social-media platform, that platform may process information under its own privacy policy.

Depending on the interaction, the platform and FMV Services Ltd may separately determine how personal information is used.

Do not send:

complete payment-card details;
account passwords;
security codes; or
unnecessary sensitive information

through social-media messages.

25. Reviews and Public Content

Where you submit a review, photograph, video or other public content, we may display:

the review;
your chosen display name;
rating;
photographs;
video;
submission date;
verification status;
incentive disclosure; and
our response.

Do not include private information about yourself or another person in publicly submitted content.

We may moderate or remove content in accordance with our Customer Reviews Policy, Terms and applicable law.

26. Accessibility Requests

Where you request an accessibility adjustment, we may process information concerning:

the adjustment requested;
communication needs;
delivery assistance;
access requirements; and
relevant disability or health information voluntarily provided by you.

We will use this information only where reasonably necessary to consider and provide assistance, comply with legal duties or protect safety.

27. Changes to This Privacy Policy

We may update this policy to reflect changes in:

the law;
regulatory guidance;
our business;
our website;
Shopify;
installed applications;
products and services;
payment providers;
delivery providers;
review services;
marketing practices;
cookie use; or
how we process personal information.

We will publish the current version with an updated date.

Where a change materially affects how personal information is used, we will take reasonable steps to bring it to the attention of affected individuals before the new processing begins where required.

We will review this policy periodically and when material processing changes occur.

28. Contact Us

Questions, requests or complaints concerning this Privacy Policy should be sent to:

FMV Services Ltd
Trading as FMV Tiles & Bathrooms

Registered office:
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

Trading address:
11 Trehaven Parade
Hornbeam Road
Reigate
RH2 7LL
United Kingdom

Company number: 12972831
VAT number: GB 308603910
Telephone: 01737 949131
Email: info@fmvtilesandbathrooms.co.uk
Website: https://fmvtilesandbathrooms.co.uk