CONTACT INFORMATION

Last updated: 3 August 2026

1. Business Details

This website and online store are operated by:

FMV Services Ltd
Trading as FMV Tiles & Bathrooms

FMV Services Ltd is a private limited company registered in England and Wales.

Company number: 12972831
VAT registration number: GB 308603910

2. Trading Address

Our full physical trading address is:

FMV Tiles & Bathrooms
11 Trehaven Parade
Hornbeam Road
Reigate
RH2 7LL
United Kingdom

For verification purposes, the address in one line is:

11 Trehaven Parade, Hornbeam Road, Reigate, RH2 7LL, United Kingdom

Customer visits, collections and appointments are available only where arranged or confirmed in advance.

Please contact us before travelling to the trading address to confirm:

• whether we are available;
• whether the relevant product is held at this location;
• whether an order is ready for collection;
• collection requirements; and
• any vehicle or identification requirements.

Some products may be held or dispatched from a separate warehouse, supplier or fulfilment location.

3. Registered Office

Our registered office is:

FMV Services Ltd
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

The registered office is our official address for formal company correspondence.

It is not normally used for:

• customer visits;
• product collections;
• customer deliveries;
• product returns; or
• showroom appointments.

Do not send returned goods to our registered office unless we have expressly instructed you to do so.

4. Telephone Number

Our customer service telephone number is:

Telephone: +44 1737 949131
Exact international format: +441737949131

Customers calling from within the United Kingdom may also dial:

01737 949131

5. Email and Website

Email: info@fmvtilesandbathrooms.co.uk
Website: https://fmvtilesandbathrooms.co.uk

For enquiries concerning an existing order, please include:

• your full name;
• order number;
• email address used for the order;
• telephone number;
• the product concerned; and
• a short explanation of your enquiry.

6. Customer Service Enquiries

You may contact us concerning:

• product information;
• product availability;
• quotations;
• samples;
• orders;
• payments;
• delivery;
• collection;
• damaged or missing goods;
• incorrect products;
• cancellations;
• returns;
• refunds;
• faulty products;
• complaints;
• accessibility;
• privacy; and
• website problems.

We aim to respond as soon as reasonably possible.

Response times may be longer during:

• weekends;
• UK bank holidays;
• seasonal closures;
• periods of high demand;
• supplier shutdowns; or
• circumstances outside our reasonable control.

7. Order and Delivery Enquiries

For an order or delivery enquiry, please provide:

• your order number;
• the customer name;
• the delivery postcode;
• the product concerned;
• the date of order;
• details of the issue; and
• relevant photographs where applicable.

Orders may be dispatched:

• in separate consignments;
• by different carriers;
• from different warehouses;
• directly from a supplier; or
• on different delivery dates.

Please check all available dispatch and tracking communications before reporting an item as missing.

8. Returns

Do not send returned products to our registered office or trading address unless we have specifically supplied that address for the return.

Products may need to be returned to:

• a warehouse;
• a supplier;
• a manufacturer;
• a specialist returns location; or
• another address nominated by us.

Before arranging a return, contact:

Email: info@fmvtilesandbathrooms.co.uk
Telephone: +441737949131

Please read our Returns, Refunds and Cancellation Policy for information about:

• cancellation rights;
• return periods;
• customer-arranged bulky returns;
• return costs;
• faulty or damaged goods;
• refunds;
• repairs; and
• replacements.

9. Complaints

To make a complaint, contact:

Email: info@fmvtilesandbathrooms.co.uk
Telephone: +441737949131

Please provide:

• your name;
• order number, where relevant;
• a description of the complaint;
• relevant dates;
• previous correspondence;
• supporting photographs or documents; and
• the outcome you are seeking.

We will review the matter and respond as soon as reasonably possible.

Nothing in our complaints procedure affects your statutory rights.

10. Privacy and Data-Protection Enquiries

For questions or requests relating to personal information, contact:

Email: info@fmvtilesandbathrooms.co.uk
Telephone: +441737949131

You may contact us to:

• request access to personal information;
• correct inaccurate information;
• request deletion where applicable;
• object to direct marketing;
• withdraw consent;
• request restriction of processing; or
• raise a privacy concern.

Please read our Privacy Policy and Cookie Policy for further information.

11. Accessibility Enquiries

If you experience difficulty using our website or communicating with us, contact:

Email: info@fmvtilesandbathrooms.co.uk
Telephone: +441737949131

Where reasonably possible, we will consider alternative ways of providing:

• product information;
• order information;
• policy information;
• customer support; and
• other assistance.

12. Formal Correspondence

Formal legal or company correspondence may be sent to:

FMV Services Ltd
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

A copy may also be sent by email to:

info@fmvtilesandbathrooms.co.uk

An email copy does not replace any formal service requirement imposed by law, a court or an applicable procedural rule.

13. Website Problems

When reporting a website problem, please provide:

• the page address;
• the device used;
• the browser used;
• a description of the problem;
• screenshots where possible; and
• the approximate date and time it occurred.

Do not send complete payment-card numbers, card security codes, passwords or unnecessary sensitive information by ordinary email.

14. Changes to This Information

We may update this page when our:

• address;
• telephone number;
• email address;
• company details;
• trading arrangements;
• customer-service arrangements; or
• legal obligations

change.

The current version will be published on our website with its updated date.

15. Company Information Summary

Legal name: FMV Services Ltd
Trading name: FMV Tiles & Bathrooms
Registered in: England and Wales
Company number: 12972831
VAT number: GB 308603910

Physical trading address:
11 Trehaven Parade
Hornbeam Road
Reigate
RH2 7LL
United Kingdom

Address in one line: 11 Trehaven Parade, Hornbeam Road, Reigate, RH2 7LL, United Kingdom

Registered office:
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

Telephone: +44 1737 949131
Exact international telephone format: +441737949131