Shipping and Delivery Policy

Last updated: 14 August 2026

1. About This Policy

This policy explains how orders placed with:

FMV Services Ltd
Trading as FMV Tiles & Bathrooms

are processed, dispatched and delivered.

Nothing in this policy affects your statutory rights.

The available delivery method, estimated delivery period and delivery charge will be displayed at checkout before payment.

Store-wide free delivery: For eligible UK delivery addresses, all orders with a product subtotal of £1,200.00 or more qualify for free delivery, regardless of product category. Any lower free-delivery threshold stated for a specific category continues to apply.

2. Delivery Area

We currently deliver to eligible addresses in England, Scotland and Wales where a delivery service is displayed at checkout.

We do not currently offer general international delivery.

A different arrangement or charge may be required for:

• the Scottish Highlands and Islands;
• offshore islands;
• remote postcode areas;
• restricted-access locations; and
• addresses unsuitable for the required delivery vehicle.

3. Order Processing

Orders are normally processed within 1 - 2 working days after:

• payment has been authorised;
• all required order information has been received; and
• the products are available for dispatch.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

4. Standard Parcel Delivery

This delivery category generally applies to eligible smaller products, including standard taps, mixers, wastes, traps, handles and compact bathroom accessories.

• Orders below £50: £4.99
• Orders of £50 or more: Free standard delivery
• Additional £6.99 delivery option, where available: £6.99

Delivery time: 4 - 6 working days

Free standard delivery does not include the additional £6.99 delivery service.

5. Tile-Trim Samples

• Standard sample delivery: £4.99
• Express sample delivery: £10.00

Estimated delivery periods:

• Standard sample delivery: 3 - 5 working days
• Express sample delivery: 1 - 2 working days

Samples may arrive separately from full-length trims, tiles and other products.

6. Full-Length Tile Trims

Full-length trims require specialist transport because of their length and risk of damage.

• Orders below £200: £55.00
• Orders of £200 or more: Free delivery

Estimated delivery period: 2 - 3 working days.

7. Tile Delivery

Orders containing products assigned to the tile delivery service are charged:

£120.00 per applicable tile delivery

Estimated delivery period: 5 - 8 working days.

Tile orders may be transported on a pallet or by another suitable specialist carrier.

Orders of £1,200.00 or more qualify for free delivery in this category.

8. Large, Heavy and Pallet Products

Large, heavy, fragile or palletised products are charged:

£120.00 per applicable large or pallet delivery

This category may include:

• baths;
• shower trays;
• shower enclosures;
• bathroom furniture and vanity units;
• toilets and basins;
• large mirrors;
• worktops;
• freestanding bath mixers;
• bulky mixed orders; and
• other products requiring specialist transport.

Estimated delivery period: 5 - 8 working days.

Orders of £1,200.00 or more qualify for free delivery in this category.

9. Adhesives and Screeds

• Orders from £0.00 to £1,199.99: £120.00
• Orders of £1,200.00 or more: Free delivery

Estimated delivery period: 3 - 5 working days, unless a different lead time is displayed or communicated.

This category may include tile adhesives, screeds, levelling compounds and related heavy installation products.

10. Mixed Orders

Products in one basket may belong to different delivery profiles.

Where different products require separate carriers, packaging, warehouses or transport methods, Shopify may calculate a separate delivery charge for each applicable delivery group.

The total delivery charge will be displayed at checkout before the order is placed.

Products in a mixed order may:

• arrive in separate consignments;
• be dispatched from different locations;
• use different carriers;
• have separate tracking details; and
• arrive on different dates.

We will not add another delivery charge after checkout merely because we later choose to split an already charged consignment, unless a separate arrangement is agreed with you.

11. Delivery Estimates

Delivery periods are estimates unless a guaranteed delivery service is expressly confirmed in writing.

Delivery may be affected by:

• order processing;
• stock availability;
• supplier lead times;
• delivery postcode;
• carrier operating days;
• access restrictions;
• weekends and bank holidays;
• adverse weather; and
• circumstances outside our reasonable control.

Where a product page, checkout or order confirmation provides a more specific delivery estimate, that estimate applies to the relevant product.

12. Pallet and Specialist Deliveries

Pallet and specialist deliveries are normally made to the kerbside or nearest safe and accessible unloading point.

They do not normally include:

• carrying products inside a property;
• carrying products upstairs;
• delivery to a particular room;
• unpacking;
• installation;
• removal of packaging;
• removal of pallets; or
• removal of existing products.

The customer must arrange suitable assistance to move large or heavy products after delivery.

13. Access Requirements

Customers must tell us before dispatch about relevant access restrictions, including:

• narrow roads;
• low bridges;
• vehicle weight or height restrictions;
• restricted parking;
• pedestrian-only areas;
• gated entrances;
• unsuitable driveways;
• loading restrictions;
• low cables or trees; and
• the absence of a safe unloading point.

Where a carrier cannot safely reach the delivery address, delivery may be made to the nearest safe and accessible point.

Reasonable additional costs caused by inaccurate or undisclosed access information may be charged where legally permitted and actually incurred.

14. Delivery Address

Customers must provide a complete and accurate:

• recipient name;
• property name or number;
• street address;
• town or city;
• postcode;
• telephone number;
• email address; and
• relevant access information.

Changing the delivery address after dispatch may not be possible and may result in delay or additional carrier charges.

15. Checking Products After Delivery

Inspect all packages and products as soon as reasonably possible and before installation.

Check:

• the number of packages;
• product references;
• quantities;
• sizes and variants;
• colours and finishes;
• tile shades and batches;
• components; and
• visible condition.

Signing a delivery record does not remove your statutory rights.

Do not install, cut, drill, seal, grout, plumb, wire or otherwise alter a product that appears damaged, incorrect or incomplete.

16. Damaged, Missing or Incorrect Products

Where a product arrives damaged, missing, incomplete or incorrect, contact us as soon as reasonably possible.

Please provide:

• your order number;
• the affected product;
• the quantity affected;
• a description of the problem;
• photographs of the complete product;
• close-up photographs;
• photographs of packaging and labels; and
• confirmation of whether installation has begun.

Please retain the products and packaging while we investigate.

17. Failed or Refused Delivery

Where delivery fails because of circumstances within the customer’s control, reasonable costs actually incurred may be charged for:

• redelivery;
• return transport;
• storage;
• specialist handling; or
• another delivery attempt.

Refusing delivery does not automatically cancel an order. Customers wishing to cancel must notify us in accordance with our Returns, Refunds and Cancellation Policy.

18. Installation Arrangements

Do not book installers, remove existing fittings or begin irreversible work until:

• the complete order has arrived;
• all packages have been inspected;
• quantities and references have been checked;
• colours, finishes, sizes and variants have been confirmed; and
• the products are complete and free from visible damage.

19. Collections

Collection is available only where expressly offered and arranged in advance.

Do not travel to collect an order until we have confirmed that it is ready and supplied the correct collection details.

20. Returns

Return arrangements are explained in our Returns, Refunds and Cancellation Policy.

Do not return products to our trading address or registered office unless we have specifically instructed you to use that address.

21. Contact Details

FMV Services Ltd
Trading as FMV Tiles & Bathrooms

Telephone: 01737 949131
International telephone: +44 1737 949131
Email: info@fmvtilesandbathrooms.co.uk
Website: https://fmvtilesandbathrooms.co.uk

Private office and correspondence address:
11 Trehaven Parade
Hornbeam Road
Reigate
RH2 7LL
United Kingdom
This is a private office. There is no showroom and customer visits or collections are not available.

Registered office:
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

Company number: 12972831
VAT registration number: GB 308603910