COOKIE POLICY

Last updated: 3 August 2026

1. About This Cookie Policy

This Cookie Policy explains how FMV Services Ltd, trading as FMV Tiles & Bathrooms, uses cookies and similar technologies when you visit:

https://fmvtilesandbathrooms.co.uk

It explains:

• what cookies and similar technologies are;
• why they are used;
• which types may be used;
• when consent is required;
• how third parties may use them;
• how long they may remain active;
• how you can accept or reject non-essential technologies; and
• how you can change or withdraw your choices.

This policy should be read together with our Privacy Policy.

2. Who We Are

The website is operated by:

FMV Services Ltd
Trading as FMV Tiles & Bathrooms

FMV Services Ltd is a private limited company registered in England and Wales.

Company number: 12972831
VAT number: GB 308603910

Registered office:
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

Trading address:
11 Trehaven Parade
Hornbeam Road
Reigate
RH2 7LL
United Kingdom

Telephone: 01737 949131
Email: info@fmvtilesandbathrooms.co.uk
Website: https://fmvtilesandbathrooms.co.uk

3. What Are Cookies?

Cookies are small text files stored on a computer, smartphone, tablet or other device when a person visits a website.

Cookies allow a website or service to recognise a browser or device.

They may store or generate information concerning:

• website preferences;
• login or authentication status;
• shopping-cart contents;
• checkout progress;
• pages visited;
• products viewed;
• links selected;
• previous visits;
• consent choices;
• session security;
• advertising interactions; and
• technical or performance information.

Cookies do not necessarily identify a person by name.

However, cookie identifiers, IP addresses, device identifiers and related information may constitute personal information where they identify, relate to or distinguish a person or device.

4. Similar Technologies

The rules described in this policy may also apply to technologies that store information on, or access information from, a browser or device.

These technologies may include:

• tracking pixels;
• web beacons;
• tags;
• scripts;
• software development kits;
• local storage;
• session storage;
• browser storage;
• device identifiers;
• conversion-tracking tools;
• link-tracking technologies;
• embedded content;
• application-programming interfaces;
• fingerprinting technologies; and
• other storage or access technologies.

References to “cookies” in this policy include these similar technologies unless the context requires otherwise.

5. First-Party and Third-Party Technologies

5.1 First-Party Cookies

First-party cookies are placed by our website or using our website’s domain.

They may be used to:

• operate the storefront;
• maintain the shopping cart;
• support checkout;
• remember preferences;
• secure sessions;
• manage customer accounts;
• store consent choices; and
• understand website performance.

5.2 Third-Party Cookies

Third-party cookies or similar technologies are placed or accessed by another organisation whose services are used on our website.

Third parties may include providers of:

• ecommerce services;
• payment processing;
• fraud prevention;
• analytics;
• advertising;
• social media;
• customer reviews;
• website chat;
• maps;
• video or embedded content;
• delivery tracking;
• marketing;
• personalisation;
• accessibility functions; and
• website-performance services.

These organisations may process information under their own privacy and cookie policies.

6. Session and Persistent Cookies

6.1 Session Cookies

Session cookies normally remain active only during a browsing session.

They are usually removed when the browser is closed, although browser behaviour may vary.

Session cookies may be used to:

• maintain a secure session;
• remember products added to the basket;
• support checkout;
• prevent fraud;
• authenticate a user; and
• allow website pages to work correctly.

6.2 Persistent Cookies

Persistent cookies may remain on a device after the browser is closed.

They normally remain until:

• their expiry date;
• they are deleted by the user;
• the browser removes them;
• consent is withdrawn and they are removed where technically possible; or
• they are replaced or withdrawn by the provider.

Persistent cookies may be used to:

• remember preferences;
• recognise returning browsers;
• retain cookie choices;
• measure website activity;
• support security;
• support analytics; or
• support advertising where permitted.

7. Categories of Cookies and Similar Technologies

The precise cookies and technologies used may change when:

• Shopify updates its services;
• the Shopify theme is changed;
• an application is installed, removed or updated;
• a payment method changes;
• an analytics or advertising service changes;
• a review or marketing provider changes; or
• another website feature is enabled or disabled.

The categories that may be used are described below.

8. Strictly Necessary Technologies

Strictly necessary technologies are required to:

• transmit a communication;
• provide a service specifically requested by the visitor;
• operate essential website functions;
• maintain the shopping cart;
• enable secure checkout;
• process an order;
• authenticate customer accounts;
• prevent fraud;
• protect the website;
• balance website traffic;
• maintain a secure session; or
• record and apply privacy choices.

These technologies may include those required for:

• storefront operation;
• basket functions;
• checkout;
• payment security;
• account authentication;
• load balancing;
• fraud prevention;
• network security; and
• cookie-consent records.

Strictly necessary technologies cannot normally be disabled through our cookie controls because the requested service may not work without them.

You may be able to block these technologies through your browser, but doing so may prevent essential parts of the website from functioning.

Consent is not normally required where a technology is strictly necessary to provide a service requested by the user or to transmit a communication.

Information about these technologies should still be made available.

9. Functional Technologies

Functional technologies allow the website to provide enhanced features or remember choices.

They may be used to remember:

• language;
• region;
• display preferences;
• accessibility preferences;
• customer-service settings;
• delivery location;
• previously viewed products;
• preferred features; and
• other website customisations.

Functional technologies that are not strictly necessary will be used only where permitted by law and in accordance with your cookie choices.

Rejecting functional technologies may cause some optional features to operate differently or become unavailable.

10. Analytics and Performance Technologies

Analytics and performance technologies help us understand how visitors use the website.

They may collect information concerning:

• pages visited;
• products viewed;
• time spent on pages;
• links selected;
• referring websites;
• search terms;
• navigation paths;
• shopping-cart activity;
• checkout progress;
• browser type;
• device type;
• approximate location;
• technical errors;
• page-loading speed;
• website performance; and
• general interaction patterns.

We may use this information to:

• understand visitor numbers;
• identify popular products and pages;
• improve website navigation;
• diagnose technical problems;
• improve performance;
• understand customer demand;
• measure campaigns;
• test website changes; and
• improve our products and services.

Where these technologies require consent, they will not be activated until an appropriate choice has been made.

Analytics information may be aggregated, but identifiers, IP addresses or device information may still constitute personal information.

11. Advertising and Targeting Technologies

Advertising and targeting technologies may be used to:

• measure advertising effectiveness;
• record conversions;
• connect website activity with an advertising campaign;
• limit how often advertisements are shown;
• understand interactions with advertisements;
• create or measure advertising audiences;
• display more relevant advertising;
• support retargeting;
• personalise advertising; and
• support advertising on other websites or platforms.

These technologies may track activity across websites, applications, browsers or devices.

They may be operated by advertising, search-engine or social-media providers.

Advertising and targeting technologies are not strictly necessary.

Where consent is legally required, they will not be activated unless you choose to accept them.

Rejecting advertising technologies does not necessarily mean that you will see fewer advertisements. It may mean that advertisements are less personalised.

12. Social-Media and Embedded-Content Technologies

Pages may contain content or features supplied by third parties, such as:

• social-media buttons;
• social-media feeds;
• videos;
• maps;
• product-review tools;
• chat functions;
• image galleries;
• delivery-tracking tools; and
• other embedded services.

These providers may use cookies or similar technologies to:

• make the embedded feature work;
• record interactions;
• recognise logged-in users;
• analyse use;
• personalise content; or
• support advertising.

Depending on how a feature is configured, a provider may receive information when the page loads, even where the visitor does not actively interact with the feature.

Non-essential embedded technologies will be controlled through the cookie-preference mechanism where required.

Some embedded content may not be available where the relevant technologies are rejected.

13. Shopify Technologies

Our online store is hosted and supported by Shopify.

Shopify and services connected to Shopify may use cookies and similar technologies for:

• storefront operation;
• shopping-cart functions;
• checkout;
• customer accounts;
• payments;
• security;
• fraud prevention;
• load balancing;
• website analytics;
• reporting;
• attribution;
• personalisation; and
• connected ecommerce services.

Some Shopify technologies are strictly necessary for the store or checkout to work.

Other Shopify technologies may require consent.

The technologies used depend on:

• the Shopify services enabled;
• the theme;
• installed applications;
• checkout settings;
• customer-account settings;
• analytics settings;
• payment methods;
• marketing integrations; and
• the choices made through the cookie-preference interface.

14. Payment and Fraud-Prevention Technologies

Payment providers and fraud-prevention services may use cookies or similar technologies to:

• process payments;
• authenticate transactions;
• verify payment authority;
• prevent fraud;
• identify suspicious behaviour;
• protect customer accounts;
• protect payment systems; and
• comply with financial, security or legal obligations.

Some of these technologies may be strictly necessary to complete a payment securely.

Payment providers may process information as independent data controllers under their own privacy policies.

15. Customer Review Technologies

Where customer reviews are collected or displayed, the relevant review provider may use technologies to:

• display reviews;
• submit reviews;
• verify purchases;
• prevent fake or duplicate reviews;
• calculate ratings;
• remember review interactions;
• measure engagement; and
• operate review widgets.

Technologies that are not strictly necessary will be used in accordance with applicable consent requirements.

Further information about how reviews are handled is provided in our Customer Reviews Policy.

16. Consent

When you first visit the website, you will be presented with a cookie or privacy-preferences interface where required.

Before you give consent, technologies that are not strictly necessary should remain inactive where consent is legally required.

The interface allows you to:

• accept non-essential technologies;
• reject non-essential technologies;
• choose available categories;
• read further information before making a choice; and
• reopen the settings later to change or withdraw your choice.

Consent requires a clear and positive action.

Continuing to browse, silence or inactivity is not treated as consent where an affirmative choice is required.

Rejecting non-essential technologies should be as straightforward as accepting them.

Your choice may be stored so that the website can remember and demonstrate the selection made.

17. Rejecting Non-Essential Technologies

You may reject non-essential technologies while continuing to use the principal shopping functions of the website.

Strictly necessary technologies may remain active because they are required to provide the website or service you request.

Rejecting optional technologies may affect:

• saved preferences;
• personalisation;
• analytics;
• embedded content;
• social-media features;
• review widgets;
• maps;
• videos;
• chat features;
• advertising relevance; and
• other optional functions.

Rejecting non-essential technologies should not prevent you from:

• viewing products;
• adding products to the basket;
• using essential checkout functions; or
• contacting us through essential methods.

18. Changing or Withdrawing Consent

You can review, change or withdraw your cookie choices at any time by selecting the cookie or privacy-preferences link displayed on the website.

After you change your choice:

• affected non-essential technologies should no longer be activated for future activity on that browser or device;
• information already collected lawfully may continue to be retained where legally permitted;
• previously stored cookies may remain until they expire or are deleted; and
• you may delete existing cookies using your browser settings.

Withdrawing consent does not make earlier processing unlawful where valid consent existed at the time.

You may need to repeat your choices when you:

• use another browser;
• use another device;
• delete cookies;
• clear browser storage;
• use private browsing; or
• visit after a material change to the website’s cookie configuration.

19. Cookie-Preference Centre

The website’s cookie-preference centre provides current information about the cookies and similar technologies controlled through that interface.

Where available, it identifies information such as:

• technology or cookie name;
• provider;
• purpose;
• category;
• whether it is first-party or third-party; and
• duration or expiry period.

The current details displayed in the cookie-preference centre form part of this Cookie Policy.

Because Shopify and connected applications may update dynamically, the information in the preference centre may be more current than a fixed list published within this page.

Where a technology is identified outside the preference centre, we will take reasonable steps to update the available information and controls.

20. Technology Duration

Cookies and similar technologies remain active for different periods depending on their purpose and configuration.

They may last:

• only for the current session;
• for several hours;
• for several days;
• for several months;
• for a specified number of years; or
• until they are manually deleted or replaced.

Duration may depend on:

• whether the technology is session-based or persistent;
• its purpose;
• security requirements;
• consent settings;
• the provider’s configuration;
• the service used; and
• applicable legal requirements.

Current duration details should be available through the cookie-preference centre where supported.

We seek to ensure that technologies are not retained longer than reasonably necessary for their stated purpose.

21. Browser Controls

Most browsers allow users to:

• view cookies;
• delete cookies;
• block all cookies;
• allow all cookies;
• block third-party cookies;
• block cookies from selected websites;
• clear cookies when the browser closes; and
• receive a warning before a cookie is stored.

Browser controls vary between providers and versions.

Your browser’s help, privacy or security section should explain how to manage these settings.

Blocking all cookies may prevent essential functions such as:

• the shopping cart;
• customer accounts;
• checkout;
• security controls; and
• saved privacy choices

from operating correctly.

Browser settings are separate from the choices made through our cookie-preference interface.

22. Mobile-Device Controls

Mobile devices may provide controls concerning:

• advertising identifiers;
• personalised advertising;
• application tracking;
• browser storage;
• location permissions; and
• privacy preferences.

These controls are separate from our website’s cookie controls.

Consult your device, browser or operating-system privacy settings for details.

23. Personal Information Collected Through Technologies

Cookies and similar technologies may collect or generate:

• IP addresses;
• cookie identifiers;
• device identifiers;
• browser information;
• operating-system details;
• approximate location;
• referral information;
• page views;
• product views;
• search activity;
• basket activity;
• checkout activity;
• purchase information;
• advertising interactions;
• consent records;
• error information;
• security information; and
• usage or diagnostic data.

Where this information constitutes personal information, it will be handled in accordance with our Privacy Policy.

24. Legal Basis and Applicable Rules

The use of cookies and similar storage or access technologies is primarily governed by the Privacy and Electronic Communications Regulations.

Where information obtained through these technologies constitutes personal information, UK data protection law may also apply.

Depending on the technology and purpose, use may be based on:

• strict necessity to provide a service requested by the user;
• consent;
• compliance with a legal obligation;
• the establishment, exercise or defence of legal claims; or
• another lawful basis where consent is not legally required.

We do not rely on legitimate interests as a substitute for cookie consent where the law requires consent.

25. International Data Transfers

Some technology providers may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate legal safeguards may be used.

These may include:

• UK adequacy regulations;
• approved contractual clauses;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved contractual clauses;
• binding corporate rules; or
• another lawful transfer mechanism.

Further information about international transfers is provided in our Privacy Policy.

26. Third-Party Responsibility

Third-party providers may be responsible for their own use of information where they act as independent data controllers.

We encourage you to read the privacy and cookie information supplied by any third-party service with which you interact.

We do not control:

• another organisation’s website;
• its independent privacy practices;
• cookies placed after you leave our website;
• browser-level tracking choices; or
• processing carried out independently by another provider.

We remain responsible for taking reasonable steps concerning third-party technologies that we choose to deploy on our own website.

27. Do Not Track and Similar Signals

Some browsers or devices transmit:

• Do Not Track;
• Global Privacy Control; or
• similar preference signals.

The technical and legal requirements applying to these signals may vary.

We will respond to legally required and technically supported signals where applicable.

The website’s cookie-preference interface remains the principal method for communicating cookie choices directly to us.

28. Consent Records

We may retain records concerning cookie choices.

These may include:

• the selection made;
• the date and time;
• the consent version;
• an identifier connected with the browser or device;
• the categories accepted or rejected; and
• later changes or withdrawal.

Consent records may be retained for an appropriate period to:

• apply the visitor’s choice;
• demonstrate compliance;
• investigate complaints; and
• protect legal rights.

29. Reviews of Our Technology Use

We periodically review the cookies and similar technologies used by the website.

A review may occur when:

• Shopify changes;
• the theme changes;
• an application is installed or removed;
• an application is updated;
• advertising services change;
• analytics services change;
• checkout changes;
• payment methods change;
• a new embedded service is added;
• a complaint identifies a potential problem; or
• legal or regulatory guidance changes.

The review may include checking:

• whether each technology is necessary;
• its purpose;
• its provider;
• its duration;
• whether consent is required;
• whether it loads before consent;
• whether rejection works;
• whether withdrawal works; and
• whether the available information remains accurate.

30. Changes to This Policy

We may update this Cookie Policy to reflect changes to:

• applicable law;
• regulatory guidance;
• Shopify;
• the Shopify theme;
• installed applications;
• payment providers;
• analytics services;
• advertising services;
• review services;
• website features; or
• how cookies and similar technologies are used.

The latest version will be published on the website with its updated date.

Where appropriate, visitors may be asked to review or renew their choices following a material change.

31. Contact Us

Questions concerning cookies, consent choices or personal information should be sent to:

FMV Services Ltd
Trading as FMV Tiles & Bathrooms

Email: info@fmvtilesandbathrooms.co.uk
Telephone: 01737 949131

Registered office:
30 Brunswick Road
Shoreham-by-Sea
BN43 5WB
United Kingdom

Trading address:
11 Trehaven Parade
Hornbeam Road
Reigate
RH2 7LL
United Kingdom

Company number: 12972831
VAT number: GB 308603910
Website: https://fmvtilesandbathrooms.co.uk